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A day or two ago I wrote about and incident my wife had at the mall in RainForest Cafe. I had emailed Landry’s Restaurants, owners of RainForest cafe, and actually received a quick response back (today). I have emailed my phone number back to them, lets see how this progresses.
Emailed received:Good Afternoon, Thank you for taking the time to express your inquiries regarding our restaurant. Guest feedback is very important to us because guest satisfaction is our number one priority. In order to act on your concerns, we need your phone number. Please reply to this e-mail, with the best phone number to reach you. Your patronage is greatly appreciated. Sincerely yours, Rosie Hernandez Customer Relations Representative Landry’s Restaurants, Inc. http://www.landrysrestaurants.com
My wife took our sons to the mall today to get them out of the house on spring break, they are 2 and 5. As often when visiting the mall, a visit is made to Rainforest Cafe were the kids like to look at the over priced nick-knacks and motorized alligator. Being spring break, it’s very busy in the mall today.
Anyone who has or watches kids knows how incredibly quick they can be at time. I mean Einstein said nothing can reach the speed of light, did he study children?
So my wife turns to locate the five year-old, turns back and the two year old is gone. I mean out of site and she is super worried. First thought for her is always somebody snatched him. Hey she’s a mom, I have thought it before too.
She approaches the associate, (host I assume) standing at a podium greeting new customers, informing her that her son is missing in their store. The associate says something in her little microphone/headset thingy and tells my wife that the store will keep a lookout for him. Of course at this point my wife tells them what my son looks like and what he is wearing. I am not sure if this information was translated through the headset. After the associates brief interaction with my wife she quickly returns to her conversation with a delivery-type person.
So now my wife is really starting to panic. My older son is running around in side the restaurant trying to find his brother while my wife stands outside scanning the mall and the entrance to the place.
My wife locates my son who is currently running right across the path of the associate at the podium who was on “lookout.” As I am sure you can guess, the associate notices nothing. Which pisses my wife off even more. Thankfully my son was located and unaffected by the experience. As you can guess, he was running around having fun.
I really don’t understand why the procedures at Rainforest Cafe suck so bad when there is a lost child in their restaurant. Take Toys R Us for instance, a few years back my eldest son ran off and we couldn’t locate him. We proceeded to tell an associate that our son was lost in the store and the associate announced this in his walkie-talky thin. Immediately the store was locked down! I kid you not, all the associates sprang into action, covering the doors and sweeping the store looking for him. I was really impressed.
With the severity and constant fear of assholes snatching kids I am really surprised when places of business handle such sensitive situation so poorly.
I contacted Landry’s Restaurants, Inc., operators of Rainforest Cafe, let see if they have any response to the very poor handling of a very sensitive situation.
If they throw you an anchor while you are drowning, it will keep you form drifting down stream so you can be recued easier…
Of course the rescue crew will be looking for you down stream, since that is they way things usually happen.
Its the second day of Spring here in Chicago and it’s snowing like crazy. Weather people say 8 – 12 by the Wisconsin border.
I guess we turned toward Spring and skidded into a U-turn–Heading right back toward Winter.
For many years the president of my current employer has told us to always look for prospective client. “You meet people all day long, talk to them, find out who they work for”, he would say.
So I would do that time to time, talk to people about their jobs and where they work, size of the company, etc. Oddly enough, one of the people I was talking to will now be my future boss!
It’s always good to talk with people.
I find it strange how numbers correlate in your life. Recently I discovered a pattern that caught my fancy.
In 1999 I was laid off from a company on Friday the thirteenth, the number has been lucky to me ever since. Really the best thing that could of happened to me at the time.
Just recently I submitted my resignation to my employer on March 13th, not a Friday, but hey.
The head hunter who help me find my current job, was located on the eleventh floor of their building. My current job is located on the eleventh floor. My new job, again, is on the eleventh floor.
I find it very interesting indeed.
I have resigned from my nine year old job. Not a simple task I must say. Yes I have a new job lined up, I’m not an idiot. This is going to be a very interesting day for sure.
In the coming weeks, perhaps even days, the major water bottlers will boast on their labels that they are “Pharmaceutical Free”. And of course with this will be an increase in an already expensive product. To actually remove the pharmaceutical remnants is expensive. It requires methods like reverse osmosis which doesn’t yield as much water as what was put in the filter.
One more day and the seas will calm, the sky will open up into a beautiful blue. Just one more day…
Ok, so I signed up for a twitter account. It all seems really lame, but I thought I would check out a few of these “community” services.
You setup an account, trying to figure out a username nobody has used yet. Of course brettski is taken, I am usually late on that one (go figure). Once you set your username, password, and email account, they ask you for your email address and password for public email services (like Yahoo!) so they can check your address books for names that may have a twitter account. Like I am giving anyone any of my passwords, please. Who would do that, unless it was a total junk account? I just don’t want them to have that information. Sure it says, “We don’t store your login information.” Sure, whatever.
It is what it is, my lame existence on another lame web service, twitter.