The saga continues! Calling Comcast support still hasn’t progressed anywhere with my wife or I so I had a new idea, contact the FCC. Now I understand the need for the FCC, but I haven’t been a big fan since the day they raided a friends house and removed thousands of dollars in high-energy equipment for disturbing local radio communication. And yes, he ignored their prior warnings. 🙂
I went to the FCC website and sent a complaint about Comcast for basic harassment, since they kept giving our phone number to their new clients and causing us grief.
Guess what, it actually worked! On Thursday(11/1) we received a phone call from the executive office of Comcast indicating to us that they have received an letter from the FCC about our issue and will get it fixed straight away. We received an update that night that they where unable to complete the update but will continue to try. No phone call received on Friday, so believe me I will be following up on Monday morning. Yes, the representative from Comcast gave me their contact information. Hopefully they can finally get our phone number fully ported out of their systems.
By the way, Digital broadcast is a reality and by February 17, 2009 analog T.V.’s will be useless unless they are setup to receive a digital broadcast signal. Bastards. http://dtv.com
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Thursday, December 18, 2008 at 9:09:09
Tom
I am trying to port over a comcast phone number from them to another
carrier. Comcast does provide the high speed internet line which I pay
for. Would you have any idea why they will not allow me to move me
number to another carrier?
Thursday, December 18, 2008 at 9:09:42
Brettski
Tom,
By law they cannot refuse, but it’s not up to Comcast to transfer the number. Whichever carrier you are changing to will have the paperwork for you to sign and they start the porting process.
I have been using Vonage for a few years now and it runs over a Comcast Internet connection. Say you are switching to Vonage, when you sign-up the will have a document you must print, sign and send back to them to authorize them to port your phone number. Well this is how it was a few years ago.
If this doesn’t work or if Comcast is not allowing your new provider to port the number, I would file a grievance with the FCC, they are quite helpful in such matters.