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They can’t be serious
I did receive a call from Comcast today, mid-morning from Marta Gardner of the Executive Care Office (800-630-2140 x82005), or something like that. I called her back around 1300 (after lunch) and left a message to have her call me back. I haven’t heard back from her.
Juan (some supervisor) called me back this afternoon and left a message. His message basically stated that our phone number is still a Comcast number and I need to contact them to have them port it over. Well, I guess it had to start here yet again, since this is the standard answer they always give when this issue begins again.
I really don’t understand how they have no idea what we have gone through with this and there are no notes on any of these issues. I mean the FCC contacted them last time and I received immediate calls from them that it would be fixed. Received calls even giving me updates on progress; and finally a call that it’s fixed and would not occure again. Well, here I am again, holding on the phone.
I called back Comcast tonight and was told, as usual, that nobody was available to talk to me and that they will call me back. We’ll see.
Thinking, I am sure I could call Vonage and ask them to process the port again, maybe, just maybe Comcast will get it right this time. I really don’t want to do that though, this completely incompetent company, Comcast, has to get something right. It has to be possible, doesn’t it?
Night update
Well, they never did call me back again tonight, so I called in again because I like the stress and grief. This is a waist of my time and energy, time to step up the volume.
Talking to some person named Tim who is a “Senior Account Executive”, and he (like so many others) says I need to talk with the porting department. They have never been able to help me in the past, but it is the standard answer since customer service can’t really serve the customers, just pass them around to other departments who may know something about the issue.
Man can’t believe they just disconnected me yet again. How annoying. General rule, don’t let them transfer you anywhere withing there company, 80% of the time you will be disconnected, and that is not an exaggeration.
Not much more I can do about this, I will have to wait until the FCC processes my request. Seems to be the only way to get some kind of action. These people in support just don’t have enough control to be able to do anything but work within there scripts.
Comcast Porting department 888.824.8718
Yes, it’s our semi-annual call to Comcast as nobody on the Comcast network can call us again; they are receiving an message that our number is not in service. If I call a number in the Comcast network I get through, but the person’s caller id reads “Frank Schwab”, which is not me; it’s the name of the last person they tried to give my phone number away to. If you have followed any of this Frank is probably the eighth Comcast customer they have given our phone number to since we ported it from Comcast to Vonage.
Yes, I did send in another complaint the the FCC, not fooling around at all this time, I have had enough from these idiots. Of course I am a bit of an idiot myself, not having the letter from Comcast’s executive office from the last time I went through this with Comcast and the FCC. I will be sure to document it fully this time this time and keep it.
Well after being hung up on twice by the auto-wait attendant, I finally made it through to a person at Comcast. It took this person about 20 minutes to read the files, click some keys, talk to some fictional supervisor and say there is nothing they can do tonight and they will call me tomorrow. Yeah, we’ll see Waun.
New Comcast Case #CR137319549
Hey, just in case you want to file a complaint yourself to the FCC, you can do it here.
last Case # 44590
Name in file: Kenyetta (Corporate Escalation)
It’s Residents!
I just can’t believe it, what they do to earn revenue. Back in June we received a letter from the Illinois Secretary of State mandating that we send them vehicle insurance information. No problem, I put the information together, stamped the envelope and forgot it in my bag. That’s right, it never got sent out.
So today we receive another letter from the Illinois Secretary of State stating that our registration is suspended as of September 9th. To remove this suspention, we must pay $100 and show proof of insurance. Plain and simple, $100, no if’s and’s or but’s. I know I can’t be the only fool forgetting about sending in the letter. What about all of the people who never received it, because we know how accurate the USPS is all the time?
So the Illinois Secretary of State is now collection $100 “fees” from their hard working residents who pay there taxes and keep full coverage insurance on all their vehicals because it’s their only way to work. I can see it now, my $100 going into the general fund, through some law or two then right into to pocket of Governor Rod Blagojevich, or perhaps the Secretary himself, Jesse White.
Anyone who has a cube by a window and prefers to have their window closed, should loose the privilege to sit there. It’s just no fair the the rest of us cube-dwellers who long for a ray of Sun.
If they throw you an anchor while you are drowning, it will keep you form drifting down stream so you can be recued easier…
Of course the rescue crew will be looking for you down stream, since that is they way things usually happen.
It has been a while since I have written about IHost, but things are pretty bad right now. They have been having some big issues with one of their SQL servers, luckily not the one I am on, and there has been zero response out of the support. They much just be drowning out there.
I haven’t posted to my eve-igbtools.com site (eve-online) in some time, and finally got around to writing some new code (which felt great by the way to be working on my own stuff again), and wanted to post it. It turns out that I can no longer access the database from home or work. Two IP address I have given them in the past to allow access to the server, neither worked. On 1/18 I opened a trouble ticket (the only way to contact them) explaining that I don’t have access to the database. No response. I reply to the ticket on 1/26, still no response. I tried to call on (i believe) the 26th and receive a message that the call can’t be completed. I can’t even access my control panel. Now I am a little scared. Luckily the CP came back in a few minutes, but the phone was still not working. Could be local network problems, didn’t pay the bill, who knows, but this is annoying. What bothers me is that there is no feedback from them. They have a customer site to show and explain statuses and there is nothing written there. I tried their line later that night and I did receive their, off hours message, some ray of hope.
What prompted this post, is I just tried calling their 800 number again and received the cannot connect message. Thought it may be a routing issue between my office and them (it did work from home), so I used the cell phone, same thing. Last stupid thought is that they are using Vonage business and Vonage has their routing messed up from the outside world, but I can reach it from home since I am calling using Vonage. Far fetched, but it could be the case with my past history with phone companies.
I should just bite the damn bullet and setup a server for myself and be done with it. I am tired of relying on these service providers who always seem to run short. Nobody, I mean nobody has replied and said, “Use company X, they rock and wont cost you your second born!”
What to do??
Every have a time that you constantly run but never get anything useful done? The IT staff is gone, there is just me and one other developer and he will not work out side is box, so I get everything else, everything. I am trying to update an application which hasn’t been used in two years and is now needed. It takes time and dedicated thought to get everything setup right for 2007. I dig in, get most of the application up into my head, I start pounding away at the keys–I got it, here we go this will do it. BAM, “Could you please help me, my mouse doesn’t work” I hear on the other side of the phone which just blew everything I had going in my head onto the adjacent wall.
“Sure, be right there”, I say. Can’t allow somebody not unable to work during the busiest time of year… So I truck on over to the helpless user.
On my journey through the office, which is always a dangerous and scary thing to do, I hear my name called and “Quick Question”, I start to shiver.
Let me tell you about quick questions, the answers are never anything close to being quick. Sure the asker may be able to express their question in ten seconds, but it will take the next thirty minutes to explain the answer and probably another task to add to the ever-growing list.
Throw it in FogBugz, I’ll get to it.
So I continue on to my helpless, mouse-less user who must get running or the company will just fold now and we will all be out on the street (sarcasm). I hear from afar, “Hey, did you get my email about the new report requirements?”
So now I am thinking, sure I saw the email in my inbox, but no way have I opened it, no way; It’s just too depressing to see some huge new report requirement, which somebody surely new about two months ago and is now given to me one week before in needs to be delivered, ugh.
Great start to the year, the Family spent New-Years eve at a water park, still cannot forget it snowing outside, while we swam inside watching it snow. Since January 6th or so, it started, one-by-one, we all caught a virus. A really nasty one at that, it’s just starting to clear up and now we are dealing with it’s aftermath of destruction on our sinuses. My wife and the little one, both have sinus infections now, and I know my head is pumping out a good gallon of gook a day. What a great start to the year…
I will not take back my kudos though, you still deserve that. This issue still has me rolling on the floor in laughter.
I log into EVE this afternoon to see this big banner saying DON’T REBOOT! If you have loaded the premium graphics after 0400 GMT, DON’T reboot without checking some link first.
Well of course I rebooted, I shut down for the night. This morning I started my machine to discover that my boot.ini file was invalid. I freaked, it’s not like I have enough going on with my workplace. After running tests on the hdd and determining that it’s healthy, I did a look for “Invalid boot.ini” and discovered how to fix it.
Here is one of there links, and it’s kind of a joke, because who is going to see it? Not many, at least in the states, as it was anyone after 0900 cst, who is effected. Bummer, does this mean I can’t play until they fix this bug? I’ll have to read more, it seems only to be happening after the load, not playing.
Damn, just thought of something, I loaded it on my home machine too last night. I am going to have to fix that now too.
So, for now it’s over. The drama between Comcast and Vonage is closed. It seems Comcast finally got their shit together and all the previous issues are gone. What a pain in the ass, I am glad it may be past us. The moral to this story is, if you need something done at Comcast, and they keep dropping the ball, get the FCC involved, they will contact senior offices and they will have to do something, I guess–Well it worked in this case anyway.
Stuff From an IT Slug 